FAQ
Where can I find product pricing information?
To access product pricing information please login to our website and the product pricing will display under the product. If you do not have a login please register on our website.
Where is my order?
You can track your order online, click here to track your order then click on ‘Ticket’ in the Delivery Tracking column to view tracking information. Alternatively, email sales@glasscorp.co.nz or call our Customer Services team on 09 415 6338 for further assistance.
What web browsers are preferred for the Glasscorp website?
Google Chrome, Firefox, Microsoft Edge
Where is Glasscorp located and are there any other Glasscorp locations?
Glasscorp has one location at 124 Bush Road, North Harbour Industrial Estate, Auckland
What are your delivery times?
Glasscorp aims for all orders received to be picked, packed and dispatched on the same day.
Estimated Delivery Times:
Greater Auckland region: Next business day
North Island: 1 to 2 business days
South Island: 2 to 3 business days
Transport Orders (pallet / loose) to the North Island: 1 to 2 business days
Transport Orders (pallet / loose) to the South Island: 5 to 7 business days
Rural Deliveries add 2 additional business days to the estimated delivery times.
Dangerous Goods add 2 additional business days to the estimated delivery times.
Why do Dangerous Goods delivery times take longer?
Due to separate transport delivery for Safety requirements an additional 2 business days to the estimated delivery times is recommended.
Can my Dangerous Goods order be delivered overnight?
This is not available due to safety requirements
Can my order be delivered overnight to the South Island?
Yes, overnight delivery to the South Island is available via New Zealand Couriers (NZC). This service is limited to courier orders and incurs an additional cost to the customer. Please note that the overnight delivery option may not be available for rural or non-urban addresses, which typically have a delivery window of 5 to 7 business days.
What are the freight costs?
Trade Credit Account
There is not a standard freight cost for Trade Credit Account orders. Freight costs will be added after the items are picked and packed. Freight costs are calculated by dimensional size and weight, by destination, and if including Dangerous Goods.
Trade Cash Account
Freight for Trade Cash Accounts will be calculated by destination and if including Dangerous Goods.
Retail Account
Freight for Retail Accounts will be calculated by destination and if including Dangerous Goods.
Where can I find a Product’s Safety Data Sheet?
Safety Data Sheets can be found on the products’ page under the Technical Documents tab. Click to download.
Check the Issue Date to ensure your Safety Data Sheets are up to date.
How do I contact a sales representative in my area?
We have a nationwide sales team that can assist you. To contact the sales team click here or call our team on 09 415 6338.
How do I pay for my order if I don’t have a Trade Account?
You can register for a Retail Account and pay by Credit Card.
